Walmart Automotive Center
Walmart Automotive Center: Looking to get services on your vehicle at Walmart? Don't get services before you read this article. Recently I had services done on my car when I got a flat tire on my car. I took my car to Walmart to have my tire replaced on Tuesday, October 2nd, 2018 at 1:18 pm The service guy told me it would only take 30 minutes to have it changed as there was only one other person ahead of me. I decided to go into Walmart to do a bit of shopping while my tire was getting fixed.
After finishing my shopping, I noticed it was about an hour later from when I left my car. I went to check out and to pay for my service. As I went to pay, the guy at the register told me that my car was not finished yet. Looking out the window in the waiting room, I see that another car was getting new tires put on. I was the second person in the line to get my tire done, so the car behind me was getting new tires and was not in line when I dropped off my car.
I had asked the guy in the Walmart Automotive Center why was my car not finished as I was told it would be ready in 30 minutes and it has already been an hour and its not even been worked on.
My Problems With The Walmart Service
I saw a guy changing the tires of another car that arrived after me. They told me that service is done on a first-come-first-served basis. This was not the case, as they were only one car ahead of me that was getting new tires and that job was almost finished. So I should have been finished in twenty to thirty minutes at the most.
I am not happy with the Walmarts service, they state that it is first come first serve. That is not true, I bet they do service according to the amount of price is being paid. In my case, I was only getting one tire fixed but the one that was getting worked on was getting 4 tires = more cash spent not to mention that they charge too much for putting on new tires, its ten dollars per tire.
Any other place they just charge a flat rate of the price of the tires, because you buy the tires from them. I would say that I have had service on my car before, and Walmart is by far the worst. The employees are very lazy and just take their time doing the work, they figure they get paid by the hour, so there is no rush to get the work done.
The employees in the automotive just walk around looking at other cars not doing anything. Two to three people were changing the oil in one car, how many people does it take to change one car's oil? I would not recommend getting a service done at Walmart, spend a little more money and get your service done by a better company that will not take hours to service your vehicle.
After contacting Walmart directly at the links above, the headquarters contacted the local Walmart service manager about the problem I experienced during my recent service visit. The next day, I had received a phone call from the service manager asking if I could call them back to resolve any issues I had with my recent service experience. I did return the call and talked to the service manager, I explained my problem in full details including the time that I had dropped my car to get serviced.
The service manager apologized and said he would like to make it up to me by doing a free oil change which retails for ($68) for my car as it takes synthetic oil. I agreed to have the service done for free. I took my car in the very next night and had my oil changed, and this time it only took them about fifteen minutes to do. Just want to thank them for owning up to their mistake and fixing the problem.
So for all of you who have read this article, I would suggest if you have a problem with Walmart, you are best to contact them directly through the links I have provided you above. Walmart did fix the issue, but they really need to educate their employees on customer service. If you state it will take thirty minutes at max to change a tire, then you need to stand by your word.